SHOP FAQS
Get the scoop on the top questions folks ask below. Need more help? Hit us up and we'll shoot you back a reply within 24hrs
RETURNS & EXCHANGES
How do i return something?
Super simple. Head on over to the returns center, and it'll show you the ropes.
What is your exchange policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start the return process, Head on over to the returns center,
What is your exchange policy for discounted and on sale items?
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
ORDERS & SHIPPING
Do you ship worldwide?
Yes, we ship worldwide, below are the countries we ship to:
Domestic Shipping
Australia, New Zealand, United States, Canada & United Kingdom
International Shipping
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, United Arab Emirates
What is your shipping processing time?
Shipment processing time
All orders are processed within 2–5 business days of receipt. Orders are not processed or shipped from Friday, 2 pm AEST through Sunday, or holidays.
What is my expected delivery time?
Curious about when your order will land on your doorstep? No sweat! Just shimmy on over to the shipping Policy for all the shipping time info.
What payment methods do you offer
Intenational Orders: PayPal, Shop Pay, Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Bancontact, iDeal
Domestic Orders: PayPal, Shop Pay, Visa, Mastercard, American Express, Apple Pay, Google Pay,
PRODUCTS & SIZING
How do i find my size?
The size chart is located next to the size options on each product page. Follow the instructions to determine your correct size. Contact us if you need further assistance.
How do i wash my clothing?
In summary, your threads should endure for a lengthy time with some TLC. Here's our longevity guide:
1. Turn your item inside out.
2. Machine washing is totally fine, but try and make sure it’s a cold wash and a gentle cycle.
3. You can throw them in the dryer, but it’s much better to air dry.
4. There’ll be some minor shrinkage after washing, which is standard cotton 101
Are your sizing charts 100% accurate?
It's normal to have sizing differences during production, even with quality control. Our size charts are a guide, so please expect 1-2 centimetres of variation.